Smart Enquiry Management
ReplyPilot prepares a professional, personalised reply to every customer enquiry within minutes of it arriving. Your team reviews it, edits if needed, and sends. That is it.
Used by tour operators, event companies, and hire businesses. Nothing sends automatically.
The Challenge
When your team is out running tours, managing events, or delivering equipment, enquiries sit unanswered for hours. The customer has already moved on.
Your team types the same answers to the same questions every single day. That time adds up to hours every week that could be spent on actual work.
Enquiries live in your inbox with no structure, no tracking, and no visibility. You cannot see where your bookings are coming from or which leads need following up.
How It Works
Five simple steps from enquiry to booked customer.
A customer sends an enquiry through your website or email. It lands in your Gmail inbox as normal.
The system reads the message, understands what the customer is asking, and checks your tour details, pricing, and policies.
Within minutes a professional, personalised reply is placed in your Gmail Drafts folder, threaded inside the original conversation.
A team member opens the draft, reads it, makes any changes, and clicks Send. Nothing leaves your inbox without a human seeing it first.
The customer details, what they asked for, and where they came from are recorded automatically in your lead tracker. No manual data entry.
Nothing is ever sent automatically.
ReplyPilot prepares the reply. Your team sends it. You stay in complete control of every communication.
Features
ReplyPilot reads each enquiry and prepares a tailored reply. It only asks the customer for information that is genuinely missing — it never repeats what they have already told you.
Every enquiry is automatically captured and logged in a structured Google Sheet with name, email, group size, travel date, tour requested, and where the lead came from.
Train ReplyPilot on your tours, services, pricing, and policies. It reads your actual business information before writing each reply, so nothing is made up.
ReplyPilot reads the full conversation history before drafting a reply. It knows what has already been said and never asks the same question twice.
Enquiries from Google Ads, TripAdvisor, Viator, Facebook, and your website are automatically identified and labelled. You can see exactly where your bookings come from.
No new software to learn. Everything runs inside Gmail and Google Sheets — tools your team already uses every day.
Live Examples
Here is what ReplyPilot prepares from a real enquiry.
Hi, we are visiting Ireland in May with a group of 6 and would love to do a private tour to the Cliffs of Moher. Can you let us know availability and pricing? Thanks, Sarah
Hi Sarah, thanks for getting in touch — the Cliffs of Moher is a fantastic choice. We run private full day tours from Dublin, typically departing around 7:30am. For a group of 6 pricing starts from €600 for the vehicle. To check availability and get you a confirmed quote, could you let me know your exact date in May and your preferred pickup location? Looking forward to helping you plan a great day. Best regards, Bradley
Industries
If your sales process starts with an enquiry, ReplyPilot is for you.
Pricing
One setup fee to get everything configured for your business. One monthly fee to keep it running and improving.
Setup
€1,500 - €2,500
Monthly
€150/month
Includes:
Setup
€2,500 - €4,000
Monthly
€250/month
Includes:
Setup
€5,000 - €8,000
Monthly
from €400/month
Includes:
Early clients get access to pipeline features and WhatsApp Smart Drafts as they are released — at no extra cost.
Onboarding
We learn about your enquiry types, services, and how your team works.
We configure everything — Gmail, Google Sheets, system training, Reply Knowledge base.
We run test enquiries and show you the Smart Drafts before going live.
ReplyPilot activates. Smart Drafts start appearing in your Gmail within minutes of each enquiry.